Refund Policy

This Refund Policy sets out the procedure for handling cancellations, refunds and settlements for SVOY SKLAD services.

1. SCOPE

The Policy applies to storage unit bookings, rental payments, security payments, deposits and additional services ordered through the website or directly from SVOY SKLAD.

2. CANCELLATION BEFORE USE BEGINS

If the User cancels a booking before the paid period begins and before access to the storage unit is provided, a refund may be made in accordance with the contractual documents, the actual circumstances of the booking and applicable law.

3. RENTAL PERIOD ALREADY STARTED

Paid rental periods that have already started are generally non-refundable. If use ends early, the unused period may be credited or refunded only in cases provided for by the contractual documents, a separate written agreement between the parties or mandatory legal requirements.

4. DEPOSITS AND ADDITIONAL CHARGES

A deposit or security payment, if collected, may be returned after the storage unit has been vacated and its condition checked.

The following may be deducted from the refund:

• outstanding rent
• charges for actual use of the storage unit
• costs of repairing damage
• cleaning costs
• the cost of lost keys, codes, locks or other means of access
• taxes
• other agreed or lawfully charged payments

5. REQUESTING A REFUND

To request a refund, the User must contact SVOY SKLAD via Telegram and by email at questions@selfstorages.space or through another official communication channel, stating the booking or agreement number, contact details and reason for the request.

SVOY SKLAD reviews the request and checks payments, the period of use, the condition of the storage unit and any outstanding amounts or deductions.

6. REFUND METHOD AND TIMING

Approved refunds are usually made using the same method as the original payment unless the parties agree on another method.

The time it takes for funds to be credited depends on the bank, payment system or other payment provider.

7. DISPUTED PAYMENTS

Before contacting a bank or payment system to dispute a transaction, the User is advised to contact SVOY SKLAD so that the matter can be considered and resolved directly.

8. MANDATORY USER RIGHTS

Nothing in this Policy limits any User rights that cannot be limited under applicable law.

9. AMENDMENTS TO THE POLICY

SVOY SKLAD may amend this Refund Policy by publishing a new edition on the website. The new edition takes effect on the date of publication unless a different date is specified in the document.